At Cygnet Primary Care Network (PCN), we believe that patient feedback is essential to improving the quality of care we provide. Whether your experience has been positive or you feel there are areas for improvement, we welcome all feedback.
Sharing your thoughts helps us understand what works well and what needs to change, so we can continue delivering the best possible care.
There are several ways to provide feedback to our PCN, whether it's a compliment, a suggestion, or a complaint. You can engage with us through the following channels:
There are several ways to provide feedback to our PCN, whether it's a compliment, a suggestion, or a complaint. You can engage with us through the following channels:
Each practice within the Cygnet PCN has its own Patient Participation Group (PPG). These groups are made up of patients who work with the practice to improve services and represent the patient voice. Joining a PPG is a great way to get involved and have a say in how healthcare services are delivered in your area.
We value your input and are dedicated to continuously improving the quality of care we provide. Please don’t hesitate to share your feedback, as it helps us grow and better serve you and the wider community. Your feedback, both compliments and complaints, allows us to recognise outstanding care and address any concerns you may have. We encourage patients to share their views on their experiences with us, and we are committed to responding in a timely and constructive manner.
The Care Quality Commission (CQC) regularly inspects GP practices within our PCN to ensure that we meet the highest standards of care and safety. These inspections assess how well we perform in areas such as patient safety, effectiveness, care quality, responsiveness, and leadership. Each practice within the network is reviewed independently, and the results of these inspections are publicly available. We welcome the CQC's assessments as they help us continually improve and ensure that we provide excellent, patient-centred care across all our practices. CQC ratings are available on practice websites.
Your views are important and we would like you to help by completing an on-line questionnaire about local pharmacy and your needs
Pharmacies have an important role in providing quality healthcare. These questions are about pharmacies, often referred to as chemists, where you would visit to collect a prescription or purchase medicines that don't require a prescription. This includes both in person and online pharmacies. Hospital pharmacies, areas of a pharmacy that you can purchase cosmetic or general products, and general shops that you can buy medicines such as paracetamol should not be included in this survey.Since 1st April 2013, the Health and Social Care Act 2012 has tasked Health and Wellbeing Boards (HWBBs) with publishing Pharmaceutical Needs Assessments (PNAs) every three years. The East Riding of Yorkshire HWBB published its last PNA for 2022-2025 and has issued 19 Supplementary Statements by December 2023, which will be included in the next PNA (2025-2028). The National Health Service Regulations 2013 mandates a 60-day public consultation on the draft PNA.
complete questionnaire