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Feedback

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At Cygnet Primary Care Network (PCN), we believe that patient feedback is essential to improving the quality of care we provide. Whether your experience has been positive or you feel there are areas for improvement, we welcome all feedback.

Sharing your thoughts helps us understand what works well and what needs to change, so we can continue delivering the best possible care.

Contact Cygnet PCN

>> EMAIL CYGNET PCN

Practice Websites

>> BARTHOLEMEW MEDICAL GROUP>> GILBERDYKE HEALTH CENTRE>> HOWDEN MEDICAL CENTRE>> MONTAGUE MEDICAL PRACTICE>> SNAITH & RAWCLIFFE MEDICAL GROUP

Channels for Feedback

There are several ways to provide feedback to our PCN, whether it's a compliment, a suggestion, or a complaint. You can engage with us through the following channels:

There are several ways to provide feedback to our PCN, whether it's a compliment, a suggestion, or a complaint. You can engage with us through the following channels:

  • NHS Complaints Process:
    You can submit a formal complaint if something has gone wrong. Each of our practices has a dedicated complaints page where you can learn about the process and how to submit your concerns.
  • NHS Compliments:
    If you have received exceptional care or service, we welcome your compliments through the same channels. Recognising good practice is just as important as addressing areas of improvement.
  • Suggestions and Ideas:
    If you have ideas for improving our services, we encourage you to share them with us. Whether it's a small adjustment or a new initiative, your suggestions can help us evolve and better serve our community.

Patient Groups

Each practice within the Cygnet PCN has its own Patient Participation Group (PPG). These groups are made up of patients who work with the practice to improve services and represent the patient voice. Joining a PPG is a great way to get involved and have a say in how healthcare services are delivered in your area.

We value your input and are dedicated to continuously improving the quality of care we provide. Please don’t hesitate to share your feedback, as it helps us grow and better serve you and the wider community. Your feedback, both compliments and complaints, allows us to recognise outstanding care and address any concerns you may have. We encourage patients to share their views on their experiences with us, and we are committed to responding in a timely and constructive manner.

Care Quality Commission

The Care Quality Commission (CQC) regularly inspects GP practices within our PCN to ensure that we meet the highest standards of care and safety. These inspections assess how well we perform in areas such as patient safety, effectiveness, care quality, responsiveness, and leadership. Each practice within the network is reviewed independently, and the results of these inspections are publicly available. We welcome the CQC's assessments as they help us continually improve and ensure that we provide excellent, patient-centred care across all our practices. CQC ratings are available on practice websites.